Frequently asked questions
1. What kind of products do you sell?
Our handmade products include our therapeutic sand tray, Christian themed catch all trays, jewelry boxes, and tea light candle holders.
2. Do you offer customizations?
We do not offer customizations at this time, but we are open to it in the future.
3. What payment methods are accepted?
We accept all major debit and credit cards. We also accept Apple Pay, Google Pay, Shop Pay and PayPal for added security.
4. How much does shipping cost?
Our standard shipping rate is $5.99 and our express shipping rate is $15.99
5. Can you ship internationally?
We currently ship to the US, Canada.
6. When can I expect my order to arrive?
Standard shipping can take between 3-5 business days. Express shipping can take 1-2 business days.
7. Can I track my order?
Yes! Once your order ships, you’ll receive an email with a tracking number.
8. Do you accept returns or exchanges?
We have a 14-day return policy, which means you have 14 days to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Exchanges have the same eligibility requirements.
9. What happens if my order arrives damaged?
Please contact us via email if the item arrives damaged so that we can evaluate the issue.
10. Can I receive a refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.