Shipping/Return Policy

Shipping Methods and Carriers 
We offer standard and express shipping through USPS and FedEx.

Processing Time 
Orders are processed within 3-5 business days.

Shipping Rates  
- Standard shipping: $5.99
- Express shipping: $15.99

Delivery Times 
- Standard shipping: 3-5 business days
- Express shipping: 1-2 business days

Tracking Orders  
Once your order ships, you’ll receive an email with a tracking number.

Lost or Damaged Items 
If your package is lost or damaged, please contact us within 14 days of delivery.

Changes to Shipping Policy 
We may update our shipping policy from time to time. Significant changes will be communicated via email.

Contact Information  
For any questions, please contact us at info@jwoodworkersllc.com

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. There is no restocking fee.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@jwoodworkersllc.com. Please note that returns will need to be sent to the following address: 246 Robert C Daniel Jr Pkwy, #1699 Augusta, GA 30909

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@jwoodworkersllc.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jwoodworkersllc.com.